Ana K.
Meta Lead Ads
Owner: Nino B.
Reminder: Call today 15:00
AI platform for customer communication
Customer relationships and sales — in one AI platform
Bring your conversations together, route leads to the right people and see where your team needs help.
- Messenger, Instagram, WhatsApp, Telegram and website chat in one place
- AI answers from the knowledge you approve
- A person can take over at any moment
InboxDemo data
Incoming
Instagram1
Messenger2
Website widget1
Nika · Instagram
#1Hi! We need 15 laptops for our office, with a VAT invoice. Do you take corporate orders?
AI botYes, we issue VAT invoices. ThinkPad E14 and MacBook Air M3 are in stock — which model would you like, and which company should the order be under?
#3ThinkPad E14, 15 units — Nova Tech LLC. Is there a volume discount?
AI bot · #4Our corporate manager will confirm the discount — I'm passing your request on now.
Handed to the B2B manager · Reason: volume discount
New B2B lead
Source: Instagram
Stage: Proposal · 15 units
Owner: Ana K.
Conversation review
9/10
Message #4: did not invent a discount, handed over correctly
- channels in one inbox
- 6
- AI answers from approved knowledge
- 24/7
- encrypted channel tokens
- AES-256
- per month, starting price
- 89 ₾
The problem
When messages are scattered, customers get lost
Each channel lives in its own app, leads sit in spreadsheets and nobody is sure who should answer. Chatflow turns this into one workspace with clear ownership.
Without one workspace
- Each channel has its own app and tab
- Nobody knows who answers which customer
- Form leads wait in spreadsheets
- Quality is checked by reading random chats
With Chatflow
- One queue, every conversation labelled with its channel
- Each conversation and lead has an owner
- Leads arrive with source, stage and reminder
- AI reviews conversations and cites the messages
Unified inbox
One inbox, three clear zones
The conversation list, the conversation itself and the customer card sit side by side. On a phone they open one after another.
All channels
- NikaThinkPad E14, 15 units — Nova Tech LLC. Is there a volume discount?Waiting for operator
- MariamThanks, see you tomorrow!Resolved
- Website visitorDo you work on Sundays?AI answering
- LevanI'll send the photo shortlyOperator
Nika · Instagram
ThinkPad E14, 15 units — Nova Tech LLC. Is there a volume discount?
AI botOur corporate manager will confirm the discount — I'm passing your request on now.
Internal note — never sent to the customerInternal note: B2B pricing applies from 10 units — Ana prepares the offer
Write a reply…Send
Customer card
Nika
- Channels
- Company
- Nova Tech LLC
- Lead
- 15 × ThinkPad · Proposal
- Owner
- Ana K.
- ListFilter by channel, status, owner, unread and review score.
- ConversationReply, internal note, handoff and delivery status in one view.
- Customer cardConfirmed identities, leads, owners and history.
AI knowledge
AI answers only from what you approve
Upload files, add website pages or a whole domain and write FAQs. Review the extracted text, approve it and connect it to one or more bots.
Sources
Files — PDF, DOCX, XLSX, CSV
Website pages or a whole domain
Text and FAQ
Knowledge baseReview, approve, keep up to date
BotsEach with its own sources, tone and channels
CustomerGets an answer with a known source
- No answer in the knowledge → your fallback text or a person
- The test view shows which source each answer used
Leads Manager
Follow every lead from first contact to outcome
Leads from Meta Lead Ads, the API and conversations land on one board. Stages are configurable; each card shows its owner and the next reminder.
Cards move with buttons too — no drag and drop required.
New1
Ana K.
Contacted2
Giorgi
Levan K.
Offer sent1
Tamar G.
Won / Lost1
Mariam
Conversation analytics
Scores you can check, not just believe
Every score comes with a reason and a link to the exact message. A reviewer can confirm, dismiss or correct it — the original AI result is kept.
Overall score6/10Missed next stepSeverity: medium
Criteria and default weights
- Accuracy 25%8/10
- Business rules 20%5/10
- Communication 15%7/10
- Resolution 20%6/10
- Sales opportunity 10%4/10
- Response time 10%7/10
Default weights; an admin can change them in a new rubric version.
Evidence · message #7
“Okay, write to us again if you decide.”
The customer asked about booking; the operator did not offer a time or ask for contact details.
Review: pending
Automation
An automation with a clear purpose
Example: a lead from a Meta Lead Ads form arrives. During working hours it goes straight to a manager; after hours it waits for the morning without being forgotten.
Test mode runs this path on a sample event and shows each step — without side effects.
EventNew lead · source: Meta Lead Ads
ConditionWithin working hours?
Yes
- Assign to the next available manager (round-robin)
- Reminder in 15 minutes
No
- Add tag “after hours”
- Reminder at 10:00 on the next working day
Channels
Connect the channels your customers already use
Each channel is connected with its owner's authorisation. Available features differ by channel, and we show that before you connect.
Facebook Messenger
Connection: Official Meta platform API
You need: A Facebook Page you administer
Instagram Direct
Connection: Official Meta platform API
You need: An Instagram professional account
WhatsApp
Connection: Official WhatsApp Business Platform
You need: A business phone number registered on the platform
Telegram
Connection: Telegram Bot API
You need: A bot token created with BotFather
Website widget
Connection: Embeddable script
You need: A list of allowed domains
Mobile app widget
Connection: React Native component or WebView
You need: Your backend issues a short-lived signed session for signed-in users
Scenarios
Works for a small team and a large one
Small business
A few people answer everything
- One bot answers common questions on Instagram and the website
- Questions the bot cannot answer go to the owner's queue
- Leads go to one person with a reminder
- A weekly review shows conversations that need attention
Larger team
Several departments and channels
- Different bots per account, e.g. Instagram and Messenger
- Teams, round-robin assignment and working hours
- Roles: a Leads Manager sees only assigned leads
- Reviews per channel and staff member, with human review
Packages
Packages
Packages and limits come from the published catalogue. Where no price is listed, we prepare an individual offer.
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Frequently asked questions
Which channels can I connect?
Facebook Messenger, Instagram Direct, WhatsApp (via the official Business Platform), Telegram, a website widget and a mobile app widget. Each channel is authorised by its account owner, and the available features differ by channel.
Does the AI make up answers?
In knowledge-only mode the bot answers from approved sources. When it finds no answer, it uses your fallback text or hands the conversation to a person. It is instructed not to invent prices.
Can a person take over a conversation?
Yes, at any time. While an operator is active, the AI does not reply in that conversation until someone explicitly returns it to the AI.
Does it work in Georgian?
Yes. The interface is in Georgian and English, and bots can answer customers in Georgian.
How is our data separated from other companies?
Each business is an isolated workspace. Access is checked on every request, file, search, background job and real-time update.
How much does it cost?
See the packages page. Where a package has no published price, we prepare an individual offer. Online payment is not available yet.
Demo
Request a demo
Tell us about your team and channels and we will get back to you to arrange a time.