Unified inbox
Every channel, one inbox, clear ownership
Messenger, Instagram, WhatsApp, Telegram and widgets arrive in one queue. Assign, take over from the AI, leave internal notes and see the delivery status.
- NikaThinkPad E14, 15 units — Nova Tech LLC. Is there a volume discount?Waiting for operator
- MariamThanks, see you tomorrow!Resolved
- Website visitorDo you work on Sundays?AI answering
- LevanI'll send the photo shortlyOperator
Customer card
Nika
- Channels
- Company
- Nova Tech LLC
- Lead
- 15 × ThinkPad · Proposal
- Owner
- Ana K.
Delivery status
- Sent
- Sending
- Failed — retry
- Unknown — check before resending
What you get
Channel-aware composer
Only the message types a channel supports are offered — no button that cannot work.
Atomic take-over
If two operators click at once, only one gets the conversation; the AI stops replying.
Internal notes
Notes are visually distinct and are never sent to the customer.
Honest delivery status
Pending, sent, failed or unknown. Read receipts are shown only where the provider reports them.
Contact card
Identities are merged only when confirmed; name matches are a suggestion, and merges can be undone.
How it works
- Step 1A message arrives in any channel
- Step 2The bot answers or it waits in the queue
- Step 3An operator takes over
- Step 4Resolve or create a lead
Frequently asked questions
What happens if two operators take over at once?
Only one of them gets the conversation; the other sees who took it.
Can an internal note reach the customer?
No. Notes are stored separately and are never sent.
Will I know if a message was delivered?
You see pending, sent, failed or unknown. When the result is unknown, Chatflow asks you to check before resending.
See it on your own scenario
We will walk through your channels, team and lead flow in a short demo.