AI chatbot
An AI chatbot that answers from your knowledge — and knows when to hand over
Connect files, website pages and FAQs, choose a tone and channels, test in a sandbox and publish. Every answer shows the source it used.
What you get
Knowledge modes
Knowledge only, web only or both — with a list of allowed domains for web answers.
Handoff rules
Direct request, missing knowledge, complaint or a failed action hands over with a reason and a short summary.
Drafts, versions and sandbox
Changes are drafts. The sandbox shows the answer, sources, called functions and handoff reason before you publish; rollback is one step.
Several bots
Different bots for different accounts and channels — for example one for Instagram and one for Messenger.
Tone and working hours
Professional, friendly, concise or custom tone; an out-of-hours message with a realistic next working time.
How it works
- Step 1Add and approve sources
- Step 2Configure the bot
- Step 3Test in the sandbox
- Step 4Publish to channels
Frequently asked questions
What if the knowledge base has no answer?
The bot uses your fallback text or hands the conversation to a person — depending on your settings.
Can Instagram and Messenger use different bots?
Yes. Each connection has one default bot, and one bot can serve several connections.
Can the bot perform actions?
Only actions you have allowed for that bot. High-impact actions require a person's approval.
See it on your own scenario
We will walk through your channels, team and lead flow in a short demo.